I’m not completely satisfied, can I have a refund?

We are so sorry you’re not totally happy with your order. We will be happy to offer you a refund once we have received your order back in the same condition you received it. For more information please see our full Returns Policy 🤍

How do I return my items to you? 

If you wish to return your order, please either process a return online or contact us at info@cherrysplash.co.uk and we will sort the rest. 

Where is my order?

Once your order is shipped you will receive an email which you can use to view and track your order. If you have not received an email with tracking after 7 working days for the UK and 25 working days for International please get in touch with us at info@cherrysplash.co.uk and we will be happy to look into this for you. Please see our Shipping Policy for more details 🤍

How can I best look after my swimwear?

• Gently hand wash, dry in shade & lay out flat

• To clean specific areas, use gentle, fragrance free detergent

• Rinse after use to wash away sand, salt, chlorine and oils✨

What size should I order?

For sizing info please see our Size Guide

Under the description of each product we have wrote what size the model is wearing and a little more info on the fit of the style!

If you still need help please feel free to email us at info@cherrysplash.co.uk 🤍

All orders placed before 4pm will be dispatched the next working day. You will receive an email once your order has shipped.

The following shipping times are estimates given to us by our couriers.

UK | 1-3 working days for your items to be delivered.

International | 7-10 working days for your items to be delivered. 

For pre orders, you will receive an email as soon as we have a date for these items to ship.

PLEASE NOTE: Cherry Splash are not liable for customs clearance fees in your country. If your package is not delivered due to unpaid customs fees we are not liable for this.

We are not liable for incorrect information that has been given at checkout. No refunds will be issued if incorrect information is submitted. Please ensure you have checked all your shipping details before placing your order. If wrong information is provided, shipping costs to resend will be the customers responsibility.

Cherry Splash 14-day Returns Policy

Cherry Splash aim to always provide you with high quality products but if for any reason you are not completely satisfied with your order, you have 14 days to return the order once you have received it. All eligible returned items will be processed for a refund or store credit if you prefer.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags and hygiene label and in its original packaging. We have the right to refuse any products sent back to us that do not meet these requirements.

Returns Process

To process a return please contact us at info@cherrysplash.co.uk and provide us with your order details such as name on the order, order number and date the order was placed. Please note returns are at the expense of the customer and the cost of your original shipping will not be refunded to you.

Inspection and Approval

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Contact

By purchasing from Cherry Splash, you confirm that you have read and agreed to our returns policy. Should you have any questions or require any assistance please don’t hesitate to contact us at info@cherrysplash.co.uk